Refund policy

Last updated: 25/8/2026

At Dotted Line Creations, every piece is handcrafted with care, and we want you to love what you receive. Please read this policy carefully before placing an order.

Order Cancellations

You may cancel your order any time before it has been dispatched, for any reason, for a full refund. To cancel, email us at dottedlinejewellery@gmail.com with your order number as soon as possible. Once an order has been dispatched, it can no longer be cancelled.

Returns and Exchanges

Because our pieces are handmade and dispatched with care after a quality check, we do not accept returns or exchanges once an order has been delivered, except in the case of damaged, defective, or incorrect items as described below. We encourage you to review product photos, descriptions, and sizing details carefully before ordering, and to reach out to us at dottedlinejewellery@gmail.com if you have any questions before purchasing.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, we will replace it or issue a full refund at no cost to you. To request this:

1. Contact us at dottedlinejewellery@gmail.com within 48 hours of delivery.

2. Include your order number, a brief description of the issue, and clear photos (or a short video) of the item and its packaging.

3. We will review your claim and confirm a replacement or refund within 3–5 business days of receiving your proof.

Claims submitted without photo/video proof, or after the 48-hour window, may not be eligible for replacement or refund. This does not affect any other rights you may have under applicable consumer protection law.

Refunds

Approved refunds are processed back to your original payment method through Razorpay, our payment partner. Please allow 5–7 business days after approval for the refund to reflect in your account, depending on your bank or card issuer.

Contact Us

For any questions about this policy, write to us at dottedlinejewellery@gmail.com.